1. What this policy covers
This Refund Policy applies to paid Azrastar subscriptions (Pro and Business) bought directly from us (CV Muria Mediatech, operating as Azrastar). Enterprise plans follow the refund and termination terms in their order form. It is part of our Terms and Conditions.
Nothing in this policy limits the rights you have under applicable consumer protection law.
2. Cancelling a subscription
- You can cancel a paid plan at any time: the organization’s owner or an admin writes to billing@azrastar.com (or uses Settings › Plan once online billing is available there).
- Cancellation stops the next renewal. You keep the paid features until the end of the period you already paid for, then the organization moves to the Free plan.
- Your workspace content is kept after a downgrade; the Free plan’s limits apply from then on.
3. When we give refunds
| Situation | Refund |
|---|---|
| First annual subscription, cancelled within 14 days of purchase | Full refund |
| Charged twice, or charged an amount different from what you agreed to | Full refund of the incorrect amount |
| Charged after you cancelled before the renewal date | Full refund of that renewal |
| Annual plan renewal you forgot about, if you write to us within 7 days of the renewal and haven’t used the Service since | Full refund of that renewal |
| The Service was unavailable for a significant, continuous period caused by us | A proportional refund or credit for the affected time |
| We remove a material paid feature or raise the price during a prepaid period and you cancel because of it | Proportional refund of the unused prepaid period |
4. When refunds don’t apply
- Monthly subscriptions, after the month has started — you can cancel to stop the next charge instead.
- Partial months or unused time after you cancel a plan mid-period (outside the cases above).
- Downgrading to a cheaper plan during a period; the new price applies from the next period.
- Unused plan allowances, such as recordings, AI generations or AI Assistant questions.
- Accounts suspended or terminated for breaching the Terms and Conditions.
5. How to request a refund
Email billing@azrastar.com from the address of the organization’s owner or an admin, with:
- the organization name and the email of its owner;
- the invoice or transaction number and date;
- the reason for the request.
We reply within 3 business days. If we approve the refund, it goes back to the original payment method within 14 business days; when it reaches your account depends on your bank or payment provider. If the original method can’t receive refunds, we’ll agree on another method with you.
6. Taxes and fees
Refunds include the taxes we charged on the refunded amount. Fees charged by your bank or payment provider (for example, currency conversion) are outside our control and may not be returned.
7. Disputes and chargebacks
Please contact us before opening a dispute with your bank — it is usually faster. If a chargeback is opened, we may pause the paid features of the account until it is resolved.
8. Changes to this policy
We may update this policy. Changes apply to purchases made after the “Last updated” date above; the version in force when you paid applies to that payment.