1. The agreement
These Terms and Conditions (“Terms”) govern your use of Azrastar’s website, web application, browser extension, shared and embedded guides, and the embeddable AI Assistant (together, the “Service”), provided by CV Muria Mediatech, Pati, Central Java, Indonesia, operating as Azrastar (“Azrastar”, “we”, “us”).
By creating an account, accepting an invitation, or using the Service, you agree to these Terms, our Privacy Policy and our Refund Policy. If you use the Service on behalf of an organization, you confirm that you are authorized to accept these Terms for it, and “you” also means that organization.
If your organization has signed a separate written agreement with us (for example, an Enterprise order form), that agreement prevails where it differs from these Terms.
2. Accounts and workspaces
- You must be at least 18 years old and give accurate information when you sign up.
- Keep your password confidential and tell us promptly at security@azrastar.com if you suspect unauthorized access. You are responsible for activity under your account.
- Each workspace belongs to an organization. Its owner and admins decide who is invited, which role and permissions each member has, and who can see restricted workflows.
- If a member leaves your organization, an admin should remove them; removed members can no longer sign in.
3. Plans, fees and payment
The Service is offered on a Free plan and on paid plans (Pro, Business, Enterprise) with the features and limits described on our website or in your order. We may change plans and prices for future billing periods; we will tell you at least 30 days before a price change affects you.
- Paid plans are billed in advance, monthly or yearly, and renew automatically for the same period until cancelled.
- Prices exclude taxes unless stated otherwise; applicable taxes (such as VAT/PPN) are added to your invoice.
- If a payment fails, we may retry it and, after notice, move your organization to the Free plan. Your content is kept, but features and limits of the Free plan apply.
- Enterprise plans are invoiced according to the order form, with the payment terms stated there.
Refunds are handled under our Refund Policy.
4. Free plan and limits
The Free plan is provided as-is, with usage limits (for example, monthly recordings, AI generations, members and storage) and Azrastar branding on shared pages. On the Free plan, screenshots not used by any step may be deleted after 30 days, and screenshots of an organization inactive for 180 days may be deleted, as described in the Privacy Policy.
When a plan limit is reached, the related action is paused until the next billing period or an upgrade. We may adjust Free plan limits at any time.
5. Acceptable use
You agree not to:
- record, upload or share content you don’t have the right to use, including other people’s personal data without a lawful basis;
- record systems, accounts or screens you are not authorized to access, or use the Service to circumvent another system’s security;
- use public links or the AI Assistant to publish unlawful, misleading, infringing or harmful content;
- probe, scan or test the vulnerability of the Service, bypass rate limits or access controls, or access other organizations’ data;
- reverse engineer the Service except where the law allows it, or use it to build a competing product;
- resell the Service, or share one account between several people.
The recorder masks passwords, card numbers and one-time codes automatically, and you can mask other information in the editor. You remain responsible for reviewing screenshots and masking sensitive data before you publish or share a guide.
6. Your content
You keep all rights in the recordings, screenshots, narration, documents and other content you or your team put into or create with the Service (“Your Content”).
You give us a limited, worldwide licence to host, process, transmit and display Your Content only as needed to provide, secure and support the Service for you — for example, to generate documents with AI, render public links or answer AI Assistant questions. We don’t sell Your Content, and we don’t use it to train public AI models.
You are responsible for Your Content and for having the rights and permissions it requires, including notices to and consent from people whose data appears in your recordings where the law requires it.
7. AI-generated output
The Service uses artificial intelligence to suggest steps and generate guides, SOPs, training, test cases, process maps and AI Assistant answers. AI output can be incomplete or inaccurate. It is a draft for your review — not professional, legal, medical or safety advice.
Use the review and approval workflow before publishing, and don’t rely on unreviewed output for decisions with legal, financial, health or safety consequences. Output generated from Your Content belongs to you, subject to these Terms.
9. Browser extension
The Azrastar extension records only while you are recording or dictating, and only in the tab you choose. Install it from the official store listing. You can sign out of it or uninstall it at any time.
10. Third-party services
We rely on trusted providers for hosting, storage, email, payments and AI processing, under agreements that protect your data (see the Privacy Policy). Links to third-party websites or integrations are provided for convenience; their own terms apply.
11. Our intellectual property
The Service, including its software, design, the Azrastar name, logo and mascot, belongs to Azrastar and its licensors. These Terms give you the right to use the Service, not ownership of it.
If you send us feedback or suggestions, we may use them without obligation to you.
12. Availability, changes and support
We work to keep the Service available and secure, but it may occasionally be interrupted for maintenance, updates or reasons beyond our control. We may add, change or remove features; if we remove a material paid feature, we will tell you in advance and you may cancel under the Refund Policy.
Support is available by email at hello@azrastar.com. Service levels for Enterprise customers are set out in their order form.
13. Suspension and termination
You can stop using the Service at any time. To close your organization’s account, its owner can contact us at hello@azrastar.com.
We may suspend or terminate access if you seriously or repeatedly breach these Terms, fail to pay, create a security or legal risk, or if required by law. Where reasonable, we will give notice and a chance to fix the problem first.
After closure, you can request an export of Your Content for 30 days; after that we delete it as described in the Privacy Policy, except where the law requires us to keep it.
14. Disclaimers
Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms limits rights you have under consumer protection law that cannot be excluded.
15. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability arising from the Service in any 12-month period is limited to the amounts you paid us for the Service in that period (or USD 100 if you use only the Free plan).
These limits don’t apply to liability that cannot be limited by law, such as liability for fraud or wilful misconduct.
16. Indemnity
You will defend and indemnify Azrastar against third-party claims arising from Your Content or from your use of the Service in breach of these Terms or the law.
17. Changes to these Terms
We may update these Terms. We will change the “Last updated” date above and, for material changes, notify account owners by email or in the app at least 30 days before they take effect. If you continue to use the Service after that, the new Terms apply; if you don’t agree, you can cancel before they take effect.
18. Governing law and disputes
These Terms are governed by the laws of the Republic of Indonesia. We will first try to resolve any dispute amicably within 30 days of written notice. If that fails, the dispute will be settled by the District Court of Pati, Central Java, Indonesia, unless mandatory law gives you the right to bring it elsewhere.
These Terms are written in English. If they are translated, including into Bahasa Indonesia as required by law, both versions apply equally; in case of a difference, the Indonesian version prevails where the law requires it.
19. Contact
Questions about these Terms: legal@azrastar.com. Billing: billing@azrastar.com. General enquiries: hello@azrastar.com. CV Muria Mediatech, Pati, Central Java, Indonesia.